Refund Policy

Last Updated: 18-02-2026

Thank you for choosing Defendbyto. We strive to provide reliable digital protection services and customer satisfaction. Please review our refund terms carefully before purchasing any service.

1. General Refund Policy

• Refund requests must be submitted within 30 days of purchase.
• Proof of purchase is required.
• Refund eligibility depends on the type of service purchased.

2. Non-Refundable Services

• Services that have been fully completed and delivered.
• Custom or personalized service configurations.
• Digital security consultations already performed.
• Third-party software licenses or activation keys.
• Promotional, discounted, or final-sale services.

3. Partial Refunds

If a service has been partially completed, a partial refund may be issued based on the remaining unused portion of the service.

4. Service Cancellation

Cancellation requests must be submitted before service execution begins. Once active deployment or configuration has started, cancellation may not be possible.

5. Defective or Technical Issues

If you experience a technical issue related to our service, please contact us within 7 days. We will first attempt to resolve the issue. If resolution is not possible, a refund or service replacement may be offered.

6. Refund Processing Time

• Approved refunds are processed within 7–10 business days.
• Credit/Debit card refunds may take 5–10 additional business days to reflect.
• Third-party payment providers process refunds according to their own timelines.

7. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, we reserve the right to suspend or terminate services associated with your account.

8. How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Order number
• Reason for refund request

Email: info@defendbyto.com
Phone: +1 (877) 496-7174